Terms and conditions

General

By accessing our website, you accept our privacy policy. You also accept that the use of our website may be monitored, tracked and recorded.

Any information given on our website is for information purposes only. It is believed to be reliable and is subject to change without any prior notice. Products and services described may differ from time to time.

We reserve the right to discharge an order if it is not corresponding with the general terms and conditions.

We reserve the right to change without notice the data submitted by us as a result of general changes to the products or generally for technical reasons, provided that the subject of sale is not adversely affected whether generally or in any respect which is important for the use and maintenance of the product.

Please note that all purchases made at this online store are handled under Belgian law and any legal disputes which may arise in connection with ordering at the online store shall be settled at the competent Belgian court in Antwerp/Belgian.

Contracting party, conclusion of contract

The purchase contract is concluded with Mr SCHEINFELD.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can submit our products initially without obligation in the cart and correct your input before submitting your binding order at any time, by providing this in the order process and use explained proofing tools. By clicking on the order button you place a binding order of the goods contained in the shopping cart. Confirmation of receipt of your order will be made by e-mail immediately after sending the order. The customer therefore has to ensure that the e-mail address he has provided to the provider is correct, that the receipt of the e-mails is technically ensured and, in particular, not prevented by SPAM filters.
If delivery is made to non-EU countries, additional duties, taxes or fees may be payable by the customer, but not to the provider, but to the relevant customs or tax authorities. The customer is advised to check the details before ordering with the customs or tax authorities.

When the contract is concluded with us, depends on the payment method you have chosen:

1. Payment in advance

We accept your order by sending a declaration of acceptance in separate e-mail within two days, in which we give you our bank details.

1. PayPal

In the order process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.

Price

All product prices at the online store are list prices and are without VAT, import duties, freight and handling fees etc. and can at any time be changed or regulated by us, without notice.

The list prices are available in Euros (EUR).

Contract language, contract text storage

The languages ​​available for the contract are Dutch and English.
We save the contract text and send you the order data by e-mail. The terms and conditions can be viewed at any time here on this page. Your past orders are no longer accessible via the Internet for security reasons.

Payment

All orders will be invoiced from us in EUR incl. VAT. The payment will be due within 14 days from the invoice date, unless special agreement has been issued in writing. If no payment is done within 14 days from date of invoice the agreement is cancelled.

A lump-sum shipping cost fee in the amount of up to EUR 25.00 can be billed to the Customer per delivery. If the Customer selects the “charge on delivery” (COD) payment method, up to EUR 10.00 can be charged and are payable to the shipper as a COD fee. You can read additional information on our shipping costs during the order process.

If the Customer evokes the right of cancellation to which he would be entitled, he must assume the regular costs of the reshipment and the transport risk.

Retention of title

The goods remain our property until full payment.
For entrepreneurs applies in addition: We reserve the ownership of the goods until the complete settlement of all claims from an ongoing business relationship. You may resell the reserved goods in ordinary business; All claims arising from this resale shall be assigned to us in advance – irrespective of any combination or mixing of the goods subject to retention of title with a new item – and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims yourself, as long as you do not meet your payment obligations.

Warranty and Guarantees

Unless explicitly agreed otherwise, the statutory warranty rights apply.

If the delivered goods are defective, we initially provide to entrepreneurs at our discretion warranty by rectification of the defect (rectification) or by delivery of a defect-free item (replacement).
The above limitations and shortened terms do not apply to claims for damages caused by us, our legal representatives or vicarious agents

• in violation of life, body or health
• in case of intentional or grossly negligent breach of duty as well as malice
• in the case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations)
• as part of a guarantee promise, as far as agreed
• as far as the scope of application of the Product Liability Act is opened.

Liability

We are liable for damage caused by us, our legal representatives or vicarious agents

• in case of intentional or grossly negligent breach of duty,
• with guarantee promise, as far as agreed, or
• as far as the scope of application of the Product Liability rules is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract and (contractual) obligations by ordinary negligence of us, our legal representatives or vicarious agents, the liability shall be limited to the amount foreseeable at the time the contract was concluded Damage limited, which typically has to be expected. Incidentally, claims for damages are excluded.
The data communication via the Internet can not be guaranteed error-free and / or available at any time according to the current state of the art. The provider is not liable for the continuous or uninterrupted availability of the website and the services offered there.

Delivery and Transportation

Products sold by us are shipped exclusively to shipping addresses in the countries of the European Union excluding the French, Dutch and possibly other overseas departments & territories belonging to European countries outside the European Continent, unless a special exceptional agreement is made with us.

Shipment can only happen after payment of the price of the goods and of the shipment & other transportation costs.

The shipping method, shipping route and the selection of the shipping company is at our discretion.

In the event that you are acting as an entrepreneur in terms the Belgian Civil Code , the risk of accidental destruction is transferred to the buyer when the products have been transferred to the shipping company, the freight carrier or to the persons appointed to be in charge of shipping.

When ordering from our online store the transportation will be booked by our distribution center according to the weight and volume of the ordered items and shall be delivered for the account and risk of the buyer.

In general all products are in stock and your order will leave the distribution center within 4 business days from our acceptance of your order. All the details will be available on your order acknowledgement.

Return/Repair

Please do not return any items without prior approval from us. If in any circumstance you should want to return a newly purchased product, this has to be reported to us within 30 days from the invoice date and the return will only be accepted as new if the product is returned in the original package.

We will not accept any invoices in relation to transportation of returned items. All return has to be done on the purchasers account and risk only.

Claims

Claim of shortage, damaged products etc. must be made within 7 days from receipt of the order to us. Please do accept the shipment from the carrier and sign for the shipment as damaged. Immediately contact us, to report and specify the damage. Please refer to your order confirmation number when you call and if you ordered using a purchase number please also refer to this when contacting us.

Warranty

The limited warranty period is of 24 months following invoicing to the private customer for all our products. For business customers warranty for all products is one (1)  year.

Please note that the guarantee does not apply for products which have been damaged due to mishandling and improper use.

We refer to the warranty/service information on this home page and the warranty papers received with the product at the time of purchase.

Installation

Installation, demonstration and training are not included in the prices shown at the online store but are available from us on request. If a contact concerning installation, demonstration or training has already been issued, please refer to this with a remark when placing the order at the online store.

Governing Law and Jurisdiction

Contracts between you and us shall be governed by Belgian Law, including Belgian Consumer regulations.

Exclusive place of jurisdiction is the registered office of the seller for all present and future claims arising from commercial dealings with customers in the course of business, including claims from cheques or bills of exchange. The same place of jurisdiction is applicable where the buyer either has no place of jurisdiction in Belgium, changes his location after conclusion of the contract, transfers his habitual residence abroad or, at the time of instituting proceedings, his location or habitual residence are not known. Belgian law and Belgian jurisdictions in Antwerp are exclusively applicable for all legal questions arising from the business relationship.

Force Majeure – Circumstances Beyond the Parties Control

Circumstances which preclude any claim for compensation and postpone the delivery date and/or payment date exist when breach of contract is caused by an obstacle beyond the control of us which we could not reasonable be expected to have taken into consideration or avoided at the time of entering into the contract, nor could reasonably be expected to have overcome.

Cancellation

Please note, you cannot cancel or make changes to an order once it has left our distribution center until then, however, you may be able to modify your order. Your first step will be to contact our customer support by sending us an email that includes your order notification number and provide details on what you would like to have changed. A customer support representative will contact you regarding the status of your order and whether it can be changed.

In the case of goods which are manufactured or acquired specifically for your company a cancellation/change of the order will be handled according to the contract.

Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), available here http://ec.europa.eu/consumers/odr/.
We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.

Final Provisions

The exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business, in Antwerp.